Internal and External Loans Appeals Process

Internal and External Loans Appeals Process

Community Futures West Yellowhead takes pride in its long history of working with small business clients in the region. We encourage applicants to have a strong business plan and to revisit this business plan after a rejection to make suggested changes. Many applicants have been very successful with their loan requests at Community Futures West Yellowhead in our 30 year history.

All declined loans are immediately discussed by the Business Analyst with the client by phone and followed up in writing by the General Manager with information on how to appeal a loan decision.

At any point following the loan rejection and/or during the appeal process applicants have the option to re-apply for financing with a new and improved complete application package. This will be considered a new application.

All appeals must be made in writing to the General Manager and/or the Chair of the Board of Directors. CFWY reserves the right to charge a $50 loan appeal fee.

Internal Loan Appeals Process

Manager Rejected Loans (loans under $10,000):

If a client’s loan application for under $10,000 is rejected by the General Manager, the applicant shall have the option of appealing the decision to the Investment Review Committee.

Clients have three (3) business days to appeal a manager rejected loan. The client’s appeal must be in writing or by email. The appeal goes to the Investment Review Committee.

Investment Review Committee Rejected Loans (loans over $10,000):

If the Investment Review Committee declines a loan application, clear rationale must be provided to the staff in order to provide feedback to the client.

The client must submit an appeal request to the General Manager and/or Board Chair in writing or by email. Clients have seven (7) business days to appeal an Investment Review Committee rejected loan.

The loan appeal is presented by the Business Analyst and/or the General Manager to the Board of Directors at the next regularly scheduled board meeting.

The Board of Directors will create an Appeal Sub-committee consisting of the Five (5) Directors who did not sit on the Investment Review Committee to discuss the specific loan under appeal.

This Appeal Sub-committee will meet within ten (10) business days of the appointment of the committee.

If the client’s loan application appeal is rejected by the Appeals Sub-committee, the applicant can then follow the CFNA approved external appeals process stated below.

External Loan Appeals Process

A client may request an external appeal if they are rejected by the Board of Directors in the internal appeal process.

An Application for External Appeal must be completed within ten (10) business days from the date of the Internal Review decision being communicated by CFWY to the client.

An Application for the External Appeal is received by the Chair of the Board of Directors and then sent to the Executive Director of the CFNA within two (2) business days of being received.

Within two (2) business days of having received the application, the CFNA will complete all arrangements for the Regional Appeal Committee meeting.

All information required by the CFNA and the Regional Appeal Committee will be submitted by CFWY as requested.

The meeting of the Regional Appeal Committee will be held within fifteen (15) days of the application being received by the Chair of the Board of Directors.

Once a decision is reached, the CFNA will, on behalf of the Regional External Appeal Committee, submit written communication for prompt submission to the attention of the CFWY Board of Directors.

The appeal decision of the External Loan Appeals process is considered final.

For more information on the Loans Appeals Process, please contact us.

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Community Futures West Yellowhead
221 Pembina Avenue
Hinton, AB T7V 2B3

780-865-1224
800-263-1716

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Communities Served

Bickerdike, 
Big Eddy, 
Brule, 
Bryan Spur, 
Cadomin, 
Carrot Creek, 
Coal Valley, 
Dalehurst, 
Diss, 
Edson, 
Eirth, 
Embaras, 
Entrance, 
Evansburg, 
Foothills, 
Galloway, 
Grande Cache, 
Grey, 
Hanlon, 
Hargwen, 
Hinton, 
Holloway East, 
Holloway West, 
Hornbeck, 
Jasper, 
Leadman, 
Leyland, 
Luscar, 
MacKay, 
Marlboro, 
Medicine Lodge, 
Mercoal, 
Mountain Park, 
Niton Junction, 
Nojack, 
Pedley, 
Peers, 
Pochantas, 
Robb, 
Shaw Fidler, 
Solomon, 
Steeper, 
Sterco, 
Swan Landing, 
Thordarson, 
Wild Hay, 
Wildwood, 
Winniandy North, 
Winniandy South, 
Wolf Creek, 
Yates, 

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